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      Ritz-Carlton

      Part of Marriott International

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      Ritz-Carlton reviews

      Probably the worst luxury hotel - Front Office Agent Ritz-Carlton Employee Review

      1.0
      Aug 15, 2025
      Front office agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good people, both the guests and the line employees

      Cons

      Unfortunately: 1. Poor pay, 2. Poor management (with most being 10 yrs+ in the same company) 3. Understaffed and overdutied 4. Little to none recognition (yes, there is quarterly 5 star but no real employee recognition)

      Explore other reviews about Ritz-Carlton

      5.0
      May 28, 2026
      Guest service expert
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Great pay - Fun environment - Free meals

      Cons

      - Lots of walking - Can get hot

      4.0
      Jun 10, 2026
      Spa lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wonderful coworkers, great experience, learned so many skills

      Cons

      Upper management as well as Human Resources

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