Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

67% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 295 reviews)); "This job offered great pay and was straightforward." ((in 152 reviews)); "working with great people and teams in a environment with rich company culture." ((in 56 reviews)); "Great leaders and coworkers." ((in 48 reviews)); "Great company culture from Marriott and good HR." ((in 44 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 191 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 135 reviews)); "No work life balance in the food and beverage department" ((in 100 reviews)); "salary is low and very hard to get a promotion" ((in 84 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 59 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

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Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

The Ritz-Carlton Tyson Corner - Department Manager Ritz-Carlton Employee Review

2.0

Aug 18, 2024

Department manager

Recommend

CEO approval

Business Outlook

Pros

Good Life insurance benefits. Good employee discounts.

Cons

Owners don't give hardly any money to buy or update equipment that you need to basically do your job. HR is the office to support you. Work Life balance sucks. Company will not let anyone have Supervisors to help you run the operation. Salary is not that good. Back of house Is falling apart and is safety hazards everywhere. Work/Life/Balance does not exist because your can't have Supervisors to help assist in the operation so your have to work minimum 14 hour days. No support from GM and above. Finance department has no idea what they are doing and need a change in leadership there. Not enough payroll hours to run the operation so your budget is always in the red.

Explore other reviews about Ritz-Carlton

5.0

Jun 20, 2026

Communications agent

Recommend

CEO approval

Business Outlook

Pros

Strong emphasis on customer service excellence and professionalism. Excellent training and development programs. Opportunity to work with a respected luxury hospitality brand. Supportive team environment focused on guest satisfaction. Exposure to a diverse clientele from around the world. Clear service standards and expectations. Valuable experience in communication, problem-solving, and multitasking. Opportunities for internal advancement within hospitality and customer service roles. Employee recognition programs that celebrate outstanding service. Pride in representing a company known for high standards and exceptional guest experiences.

Cons

Fast-paced environment that can be stressful during peak seasons. High expectations for service and attention to detail. Heavy call volume during busy periods. Schedules may include evenings, weekends, and holidays. Staffing shortages can occasionally increase workload. Limited flexibility in procedures due to luxury brand standards. Advancement opportunities may vary by location, not department. Balancing multiple guest requests at once can be challenging.

4.0

Jul 6, 2026

Meetings & special events - administrative assistant

Recommend

CEO approval

Business Outlook

Pros

- Supportive Workplace - Organization - Growth Opportunities

Cons

- Low Pay (Especially compared to cost of living in the area) - High Traffic Area

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The Ritz-Carlton Tyson Corner - Department Manager Ritz-Carlton Employee Review

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