Waste of potential - Customer Support Specialist Revolut Employee Review

Bad management, insane KPIs that make no sense and that never change despite circumstances that can affect productivity. Super-flexibility required since things/procedure/rules change can change every day and if you are not aware your work performance can be severely damaged. Company works like an informal group chat: many opinions, new rules are set in the dead of night with no consultation of other teams to measure impact, useless talks mixed with important announcements, a complete mess. Despite issues exist, big bosses are aware but ignore resolution. Procedures are more and more designed to focus on results (numbers) and less on quality (for the customer and workers). Not a good stable place to develop a career.