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      A sinking ship.... - Customer Success Manager (CSM) Red Hat Employee Review

      1.0
      Apr 29, 2025
      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      WHEN I JOINED: A great company with a well-respected CEO, a clear focus and a collaborative global team.

      Cons

      WHEN I LEFT: An IBM drone in charge with no clear idea other than needing us all to "follow the North Star" - what does that even mean? IBM clawing more and more products, entire teams made redundant, a revolving door of senior execs, and trusted, experienced and well-respected Sales managers being dumped on from a great height and all jumping ship.

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      5.0
      Jun 16, 2026
      Senior product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work and life balance. Great leadership.

      Cons

      You can get lost in the weeds.

      3.0
      Jun 9, 2026
      Senior consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Extremely talented and motivated people Great product and ecosystem around Kubernetes

      Cons

      Bluewashing is real. After 4 years past acquisition it is not Open Decision company anymore. There is no clear communication about the direction where the company goes, some departments were moved to IBM without clear explanation why. Promotion process that was clear before is gone, and now your salary increase or promotion are directly depend on your relationship with the manager and not from your contribution to the team or the product.

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