Pros
The company's values would be lovely if they were actually happening. The office space is nice. We have good benefits.
Cons
Since I joined the company less than 2 years ago I have had 4 different leaders. I understand that things change but it feels like we are pawns and not real people. The leaders are immature and hidden away, including the senior leadership who comes to "visit" and is never in a values meeting which is only 0 or 1 times a week. Why come out here at all if you will not talk to us?? This is the example set for everyone under them. The leaders only want to chat and email with you not talk to you in person. We have a couple new leaders that have potential but could burn out like all the ones before them have. Remote associates are prioritized and promoted. They have not been having luck hiring and we lose more people than we bring on. There are long wait times all day long and we are being pressured to answer the calls more quickly but not sacrifice our call quality. Now our hours are being reduced. This will make things worse for our hold times. It will also place financial burden on my family. I will need to look for a second job or a new job. This job is very stressful and degrading. It is a reflection of the [lack of] leadership.