The Worst Company by far. - Server RH Employee Review

1.0
Mar 6, 2025
Recommend
CEO approval
Business Outlook

Pros

There is absolutely no pro’s. AT ALL.

Cons

I’ll start off by saying in the beginning and training processes. Things looked great, it was fun, light, & airy. They had us team bond, really break down our defenses, get to know one another and give us everything we needed to know about RH. Looking back it wasn’t a training, it was an indoctrination. They are very weird about hierarchy's of the establishment, and this starts with the CEO Gary Friendman the man, the myth, and coke head. This guy is a total egomaniac, and he makes all of his minions bow down to him. Higher ups, look at him as if he’s a god. All he is, is a man with money. THATS ALL. RH has a lot of dark hidden secrets and large amounts of debt within the company. During the indoctrinating process, they build you up at first, only to start tearing you down, day by day. They make you question yourself, they gaslight you, if you don’t advocate for yourself they will treat you like dirt. The hours opening Newport, CA were grueling, we worked for 10-13+ hours a day. We had 4-5 hours of sidework. I was going in at 12pm and getting out at 1am. Servers, wine bar associates, and expo were on a tip pool with server making no more than 160$ a night. Fast forward four months, things still haven’t changed. The amount of turnover is astounding, leaders who worked for the company left a couple of months in. It’s ran like they never opened 20 restaurants prior to this opening. Workers are definitely not making any money. Working 45+ hours a week, we were only taking home 1800-2200$ every two weeks. Orange County is Extremely Expensive to live in. Some servers are slipping into being broke, tapping into savings, etc… I believe they are stealing tips, and paying other peoples positions with those tips. There’s something highly illegal they are doing, they are definitely doctoring breaks, pay, times in, and payments. They are truly a terrible organization, but it’s no surprise given who their leader is. If I could give them so stars, that would be appropriate. I implore you to look elsewhere for employment because this place will take your peace of mind, time, energy and money away from you.

Explore other reviews about RH

5.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Experience working for on of the leading innovators in the design industry.

Cons

The scheduling department being in a regular call center and not the gallery

4.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

One of the strongest aspects of this role is the autonomy. I’m trusted to make decisions that genuinely support the customer experience without constant approval from leadership. If I believe an exchange plus a $250 gift card is the right solution to preserve a relationship, I’m empowered to do that. That level of trust creates confidence and allows us to move quickly when issues arise. Leadership is accessible when needed, especially in escalated situations. I’ve never felt left alone to manage something beyond my scope. There is also regular voluntary overtime available, which is a plus for those looking to increase their hours. For someone transitioning from another industry, the environment feels more structured and brand-focused, which has been refreshing

Cons

The clientele can be challenging. Some customers assume that spending thousands of dollars entitles them to treat frontline employees disrespectfully, even when those employees had no involvement in the original issue. It can also be frustrating to hold a boundary with a customer, only to see it reversed after escalation. While I understand the desire to preserve relationships, it can unintentionally undermine employee confidence and consistency in standards. Because RH carries so many collections and product variations, the learning curve is steep. Customers often expect immediate, detailed product knowledge, which takes time to develop.

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