It’s great until the narcissists masks keeping slipping - Customer Service Representative RH Employee Review

There’s just a lot wrong with the way this company functions and it most definitely will be the cause of its downfall overtime. To begin, the biggest thing that stood out is that leaders simply do not “lead”. Their answers to questions are somewhat helpful at times but otherwise completely blank stupid and obvious, none the less not at all helpful. There are so many leaders here that are getting paid great money, I promise you if you start putting those millions into amazing associates who are the ones doing the most work, your numbers will sky rocket. The baby sitter micromanaging harassing vibe isn’t cutting it. You get hired to do a job, they pride themselves on being so selective with interviews yet the people they’re hiring they’re paying the least to do the most and have poor backgrounds in the actual job at hand. When you combine this with poor leadership it’s an absolute MESS. I’ve never witnessed a company listen to phone calls, review emails and chats and obsess over perfect verbiage and structure (that is constantly changing) after hiring “the right people”. Treat us like adults and allow us to flourish and again the company will be better off financially. Constantly asked “are you doing okay!?????” If you need to use the restroom or take a breather for a few minutes. Yes Karen we are doing great. Again harassing adults as leadership who sits there doing nothing beneficial is straight up creepy. In regards to someone’s review about PTO. You get about 8 days a year and once it’s used up you CANNOT use vacation time or use it unpaid or you will be written up and eventually let go. Make sure not to get sick or ever use vacation time, you’ll be considered a burden to your teammates, I promise you nobody will ever ask you how you’re doing even on your death bed. Additionally the rules of the company and pleasing our clients are ever changing. Our clients have caught on that we are scared of them and will do whatever they say. If this means refunding x amount, whatever they want we eventually do. That’s not at all healthy and very manipulative On both ends. I’ve seen this company lose millions yearly due to being scared to stand up for what’s actually right. Again, strange stuff. Lastly, this job won’t benefit your future , it’s customer service, if anything it’ll pull you further behind. Life has been absolutely incredible since leaving, it’s like the real world is so amazing in comparison to this cult.