Worshipping Gary Friedman, A Broken Culture - Associate Gallery Leader RH Employee Review

1.0
Nov 30, 2022
Recommend
CEO approval
Business Outlook

Pros

1. Beautiful work environment 2. Easy to hire great people due to the beauty of the space

Cons

1. Everyone is required to speak about the company values on a minute by minute basis yet the values are not lived out by most leaders in the organization 2. Everyone is asked to worship a leader who rarely sets foot in the galleries and is truly a lunatic 3. Time to get rid of the senior leaders especially those that have been around forever, they are stuck in the past and not adding any “new” ideas or value 4. Not enough inspecting what’s expected by regionals and VP’s, lots of assumptions and talking vs. listening 5. The current Gallery Leader plays favorites to a fault, manages from the office, works M-F 8-5 yet requires all other leaders to work 2 late shifts (10-7 and 12-8,) lacks charisma, inclusion and basic sales driving skills which has affected the overall business drastically, treats the housekeepers like second class citizens and turns on people on a dime because she has to have someone else to blame besides herself at all times. 6. No “professional” designer or leader wants their schedule so micromanaged, there is zero autonomy except for the Gallery Leader, it’s very demotivating.

Explore other reviews about RH

5.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Experience working for on of the leading innovators in the design industry.

Cons

The scheduling department being in a regular call center and not the gallery

4.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

One of the strongest aspects of this role is the autonomy. I’m trusted to make decisions that genuinely support the customer experience without constant approval from leadership. If I believe an exchange plus a $250 gift card is the right solution to preserve a relationship, I’m empowered to do that. That level of trust creates confidence and allows us to move quickly when issues arise. Leadership is accessible when needed, especially in escalated situations. I’ve never felt left alone to manage something beyond my scope. There is also regular voluntary overtime available, which is a plus for those looking to increase their hours. For someone transitioning from another industry, the environment feels more structured and brand-focused, which has been refreshing

Cons

The clientele can be challenging. Some customers assume that spending thousands of dollars entitles them to treat frontline employees disrespectfully, even when those employees had no involvement in the original issue. It can also be frustrating to hold a boundary with a customer, only to see it reversed after escalation. While I understand the desire to preserve relationships, it can unintentionally undermine employee confidence and consistency in standards. Because RH carries so many collections and product variations, the learning curve is steep. Customers often expect immediate, detailed product knowledge, which takes time to develop.

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