Its a gosh darn cult - Anonymous employee RH Employee Review

1.0
Feb 4, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Majority of the people are wonderful

Cons

Its a cult with the "values" being a complete sham. The gallery leader is a terrible person who gets her jollies from being mean to people. Other leaders are nice enough, but they're all completely out of touch with the fact that almost everyone currently employed there absolutely hates their job. Its specifically related to the gallery leader who is basically the buildings cancer. Its retail, don't let the design stuff fool you, you're signing up for retail. Hours are retail, schedule is retail, working weekends etc. They preach design and not selling, yet non stop talk about the numbers. Zero communication within the company and the people on the salesfloor are often left to clean up a mess they didn't even create. Half the time there is no communication within the same store. Morning values meeting do nothing more than deflate the team. Nobody wants to be there and its a gigantic waste of half an hour. They constantly ask you to do more and more and never compensate you. They would rather add more to your plate and not promote you (so they don't have to pay you more). Those working on the salesfloor are overworked. All of that hard work doesn't even lead to a bonus, unless you are a leader. So the leader does zero work, but get a bonus when a "designer" brings in more sales. The interview process is a joke. You could be in for anywhere from 5-10 interviews and not even get hired. You have to BS your way through talking to a leader. Just say what you think they want to hear because its all about the stupid values. Soon after the honeymoon period you will start to dread coming to work. The days when the gallery leader is off are the only semi good ones you'll experience. MICRO MANAGING EVERYTHING. You also have to pay to park while the leadership team gets park at the CUSTOMER parking lot for free. Gallery leader plays favorites, suck up more and get on her good side. Also shows racist tendencies. Once you serve no purpose to her, you'll be forgotten. If she doesn't like you, you'll end up being her punching bag and get "feedback" about every single little thing you do or don't do. People's entire personality have changed because they are so miserable.

Explore other reviews about RH

5.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Experience working for on of the leading innovators in the design industry.

Cons

The scheduling department being in a regular call center and not the gallery

4.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

One of the strongest aspects of this role is the autonomy. I’m trusted to make decisions that genuinely support the customer experience without constant approval from leadership. If I believe an exchange plus a $250 gift card is the right solution to preserve a relationship, I’m empowered to do that. That level of trust creates confidence and allows us to move quickly when issues arise. Leadership is accessible when needed, especially in escalated situations. I’ve never felt left alone to manage something beyond my scope. There is also regular voluntary overtime available, which is a plus for those looking to increase their hours. For someone transitioning from another industry, the environment feels more structured and brand-focused, which has been refreshing

Cons

The clientele can be challenging. Some customers assume that spending thousands of dollars entitles them to treat frontline employees disrespectfully, even when those employees had no involvement in the original issue. It can also be frustrating to hold a boundary with a customer, only to see it reversed after escalation. While I understand the desire to preserve relationships, it can unintentionally undermine employee confidence and consistency in standards. Because RH carries so many collections and product variations, the learning curve is steep. Customers often expect immediate, detailed product knowledge, which takes time to develop.

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