Do not drink the RH Cult Kool-Aid - Design Consultant RH Employee Review

2.0
Apr 26, 2021
Recommend
CEO approval
Business Outlook

Pros

Sales become a great resume builder. Clients with massive projects and budgets are constantly coming in and calling in. New product to work with all the time. You can become really well versed with Salesforce and CRM systems.

Cons

Clients will bully you - leadership doesn't care. Leadership is always stressed. The gallery leader is the worst leader I have ever worked with. This is the only office I have worked at where the leadership or managers office isn't glass or the door isn't always open. Pressure to make sales goals is overwhelming. Terrible scheduling - they are open on Easter and many other holidays. Product is always backordered or unavailable - this is not an accident - home office consistently launches product before it's ready. The restaurant and gallery attracts 15 y/o instagram girls who run around taking pictures and provocative characters who have no idea where they are and are looking for the "club" and are embarrassing to work around while you are with a high value client. You will start every day with a values meeting. This is the Kool Aid meeting. They preach fancy quotes from our CEO and try to create a positive and organic conversation about how great RH is. Do not fall for it. This is a PUBLIC company. And the stock price has been increasing. As a result the company is pushing to publish more fancy international ventures as fast as they can. This is where the real money comes from and why all of the gallery employees are treated as fungible and paid so little.

Explore other reviews about RH

5.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Experience working for on of the leading innovators in the design industry.

Cons

The scheduling department being in a regular call center and not the gallery

4.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

One of the strongest aspects of this role is the autonomy. I’m trusted to make decisions that genuinely support the customer experience without constant approval from leadership. If I believe an exchange plus a $250 gift card is the right solution to preserve a relationship, I’m empowered to do that. That level of trust creates confidence and allows us to move quickly when issues arise. Leadership is accessible when needed, especially in escalated situations. I’ve never felt left alone to manage something beyond my scope. There is also regular voluntary overtime available, which is a plus for those looking to increase their hours. For someone transitioning from another industry, the environment feels more structured and brand-focused, which has been refreshing

Cons

The clientele can be challenging. Some customers assume that spending thousands of dollars entitles them to treat frontline employees disrespectfully, even when those employees had no involvement in the original issue. It can also be frustrating to hold a boundary with a customer, only to see it reversed after escalation. While I understand the desire to preserve relationships, it can unintentionally undermine employee confidence and consistency in standards. Because RH carries so many collections and product variations, the learning curve is steep. Customers often expect immediate, detailed product knowledge, which takes time to develop.

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