Core values? I dont think so!!!! - Anonymous employee RH Employee Review

1.0
Jan 21, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay is ok but not worth what you go through!

Cons

Where do I begin????? I worked there for five years. I started there when they first opened up and created many processes because they had none.... I put in long hours and was very dedicated. I created many sop's for the department. I then became lead and some associates did not agree and caused a very hostile work environment. Management did nothing to have my back.. They told me that i need to try and be friends with the group. I swallowed my pride and did the best i could to try and make things right. but... I got transferred out of my department and was given some bogus reason for doing so. I then did data entry and was not utilized at all. I had serious health problems and was off for surgery for about 3 months. They told me i had to come back before my doctor was ready to release me or i would be fired. I went back, but frustratingly enough was still having issues. My doctor called them, sent in two different sets of accomodation papers and they still refused to work with me on any of them, while management was very hostile towards me. They then called me at home and said I needed to have a 100% release from doctor or i would be fired. Given my serious health issues my doctor could not do that. All my doctor asked for was a few months to get my health to improve.. some reasonable accomadations would have been all it took. The plant manager of the place gets sick... has a "state of site" meeting with everyone, asks for prayer, gets t-shirts made in his honor, and bracelets that say.. what would fred do? It really breaks my heart! I gave that place my all ! I guess their core values are only for certain people...

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Pros

Experience working for on of the leading innovators in the design industry.

Cons

The scheduling department being in a regular call center and not the gallery

4.0
Feb 20, 2026
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Pros

One of the strongest aspects of this role is the autonomy. I’m trusted to make decisions that genuinely support the customer experience without constant approval from leadership. If I believe an exchange plus a $250 gift card is the right solution to preserve a relationship, I’m empowered to do that. That level of trust creates confidence and allows us to move quickly when issues arise. Leadership is accessible when needed, especially in escalated situations. I’ve never felt left alone to manage something beyond my scope. There is also regular voluntary overtime available, which is a plus for those looking to increase their hours. For someone transitioning from another industry, the environment feels more structured and brand-focused, which has been refreshing

Cons

The clientele can be challenging. Some customers assume that spending thousands of dollars entitles them to treat frontline employees disrespectfully, even when those employees had no involvement in the original issue. It can also be frustrating to hold a boundary with a customer, only to see it reversed after escalation. While I understand the desire to preserve relationships, it can unintentionally undermine employee confidence and consistency in standards. Because RH carries so many collections and product variations, the learning curve is steep. Customers often expect immediate, detailed product knowledge, which takes time to develop.

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