Pros
Ample overtime during holiday season (Mandatory at times) Clean working environment Air conditioning in the summer and heat in the winter Nice Break Rooms 15 minute breaks instead of mandated 10 by the state
Cons
No 401k match Medical coverage is incredibly expensive/not competitive Customers are often irate and DEMAND COMPENSATION. You are provided a limit, but your name will come up on a report if you give out too many in a day/week/month and it gets reviewed by management. Work/Life Balance is horrible. Instead of offering shifts for your career here, they have shift bids where you may have to change your schedule without notice for the next 6 months-1 year, then do it all over again Very poor advancement opportunities. If you have been here a while and make good money, leads start at a lower rate than what you make. They do not let you keep your pay, but will take away your pay based on the starting hourly wage of the position. Pay is very bad for the area and the "luxury lifestyle experience". Starting on phones is $13 an hour in an area where a 1 bedroom runs $1,600 a month If they want to move you to a department you hate without notice, they will do it since "you are here for the customers" Completely demoralizing teams with gossip and back-stabbing abound You have to be able to make horrible things sound amazing if you want to be in management The systems are outdated and you have to bounce from 5 different screens on each call Standard Operating Procedures are changed on the weekly, making it very difficult to do your work in a consistent manner High stress, high productivity, no mistakes or you get written up, then fired High turnover rate. Don't bother getting to know your cubicle neighbor You are tied to your phone and NOT ALLOWED TO GET UP. You are given 5 minutes of "personal time" per day. So if your legs are falling asleep after an hour of sitting, you can't walk or stretch it off because you need to save your time just in case you need to use the bathroom This is the biggest concern, health! Since you are not allowed to walk or talk to anyone, you sit in a seat for 8 hours per day without moving. Anyone that starts here gains an average of 35 pounds within the first few months.