An absolute nightmare - Anonymous employee RH Employee Review

1.0
Oct 10, 2012
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Coffee and tea provided in the kitchens Sample sales (infrequent) Salary ranges are higher than the average mass retailer

Cons

Where do I begin? This was by far the worst experience I've had in my career. 1,)The workload is absolutely ridiculous - there is no end. The company claims to have a start up environment, but they are stuck in backwards processes and will not adapt to change. I've worked for a start-up before, and believe me, Resto is not a start up. Expect to never feel a sense of completion. 2.) Resto is a disorganized company with a CEO who is a micro-manager and that trickles down from the top. "Retail is detail," according to the CEO, which means you can pretty much expect to have your manager monitoring every little thing you do. 3.) Expect to be driven by fear. Meetings are scary, with or without the CEO. 4.) Work/life balance does not exist. Even assistant buyers are salaried and often work late nights and weekends. The lack of work/life balance is propagated by promoting people who put their life into the company. Expect to work some late nights and weekends. 5.) ZERO company culture. No happy hours, no lunch breaks (unless it's someone's last day), no company sponsored social events, not even an email promoting employee morale. ZERO community involvement. 6.) Gmail is used as the email server and the company is all on macs. This may seem like a perk until you open up Excel and realize it's taking you twice as long to get your work done because Macs were not designed to support any type of financial based work. 7.) Cult like environment - the "I love Resto and I dedicate my life to working here cult" is weird and either you're a part of it or not. If you don't drink the koolaid, you'll be made to feel like an outsider. 8.) No 401k match and you can't start contributing until you've been there 6 months.

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5.0
Mar 19, 2026
Recommend
CEO approval
Business Outlook

Pros

You can work 100% remotely, which offers excellent flexibility and supports a healthy work-life balance. The company also has a strong culture of inclusion, where people feel welcomed, respected, and valued for their unique perspectives and contributions.

Cons

No stock offered at this time

4.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

One of the strongest aspects of this role is the autonomy. I’m trusted to make decisions that genuinely support the customer experience without constant approval from leadership. If I believe an exchange plus a $250 gift card is the right solution to preserve a relationship, I’m empowered to do that. That level of trust creates confidence and allows us to move quickly when issues arise. Leadership is accessible when needed, especially in escalated situations. I’ve never felt left alone to manage something beyond my scope. There is also regular voluntary overtime available, which is a plus for those looking to increase their hours. For someone transitioning from another industry, the environment feels more structured and brand-focused, which has been refreshing

Cons

The clientele can be challenging. Some customers assume that spending thousands of dollars entitles them to treat frontline employees disrespectfully, even when those employees had no involvement in the original issue. It can also be frustrating to hold a boundary with a customer, only to see it reversed after escalation. While I understand the desire to preserve relationships, it can unintentionally undermine employee confidence and consistency in standards. Because RH carries so many collections and product variations, the learning curve is steep. Customers often expect immediate, detailed product knowledge, which takes time to develop.

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