Pros
The point system was great and really forgiving to associates who had demanding lives outside of work. Not everyone abused it but a few people did. Got treated to meals and fun raffles every so often to boost morale. Management was AWESOME and Carlos Albarini seemed to have a solid plan for the future of the RH brand. Under him as CEO things moved fluidly and almost effortlessly. Then.... in 2014 Carlos stepped down and Gary Friedman came back. Everything from here forward is a con.
Cons
As soon as Gary came back he did his trademark special move: spreading the company thin with too many projects. Then when something fails the company is too bled dry to do much about it. The quality of the products getting to the customer becomes worse and worse leading to the company reworking their already crap returns policy from a trickling faucet to a gaping open wound just bleeding money out of the company. So now that the company is losing money on their crappy products who's fault is it? Corporate? Nope (yes). The vendors? Nope (yes). The associates who have nothing to do with it? Yes (no). So they take all the incentives away from the associates, because they obviously need punished for stuff they can't control. Points? Gone. Raffles? Gone. Meals? Gone? Morale? All time low. I left and ran to the hills and joined the already mass exodus from that company. Do NOT work here.