A Slump in Your Career - Anonymous employee REX Employee Review

Culture is horrible, customer service is horrible (so you’ll likely get to be the fall guy for it even though National “leadership” admits in conference call that it’s horrible on all ends), daily meetings no matter what, ridiculously long hours, no real time off, childish cliques and backstabbing. No true advancement because people in charge only promote friends, even when those friends have zero experience or training in the actual work. Ex: one review states an escrow assistant at national company was hired to run REX’s new escrow company - that person then tells everyone on a conference call, “I was a Sr. Escrow Officer with $xxxxxxxx in business when I was hired.” An assistant is not the same as an escrow officer. One of these stories is not true, and it’s probably the newest “version of reality,” because that’s how this company likes to hire - inexperienced with lower compensation levels and much lower benefit expectations. Tech exists here but isn’t really utilized for modern expectations on any level, which is why customers get so mad. It definitely isn’t being used much in certain departments/company owned businesses, unless you think google docs is cutting edge tech, and unless you think using multiple software programs to complete one task is efficient for a “tech” company. There seems to be more focus on meeting investor requirements for funding rounds than there is on creating great tech itself, or great customer experience, or even creating a somewhat good culture for staff. Moving too fast to create “a thing,” to show investors “it’s created,” is entirely different than making a better product and/or service. Do you want to work in a place that puts stuff together too fast (their motto = “Fast, Fast, Fast!”), knowing it’s crap for everyone involved, and then tells you to undo all that crap and “make it right?”