Team Lead Customer Success Specialists - Team Lead REX Employee Review

5.0
Sep 5, 2018
Recommend
CEO approval
Business Outlook

Pros

This company is start-up so very collaborative, innovative, fast-paced, and there is no ceiling on your growth. Positions change monthly and the management makes sure that your growth path is focused on your strengths and interests. You wear many hats at the company and if you show interests in getting more responsibility, you will get it. The culture has 'just get it done' mentality and the ability to move fast and adjust/enhance processes. No red tape, all ideas are welcome and you can see your suggestions take form. The mission statement, people, and overall business model makes it worth coming to work every day. Although stressful, it pushes boundaries and makes you think out of the box.

Cons

As a start-up, staffing is a issue to make sure the team has all "A" players. Hiring does take awhile and majority of staff is overworked and must maintain a juggling act. You have to work 7 days a week so no items slip through the cracks, even if something doesn't fall under your job title. As a team, you have to rely heavily on your teammates so if there is a weak link, it has drastic consequences.

Explore other reviews about REX

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Great overall spring board to becoming a leader

Cons

None that I can think of

3.0
Feb 10, 2026
Recommend
CEO approval
Business Outlook

Pros

The company’s overall goal was great - saving money for consumer and keeping all your home needs under one umbrella to simplify the process.

Cons

Focused too much on lending and insurance opportunities instead of focusing on consumer.

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