A Great Start at the RAC - Head of IT Services RAC Employee Review

5.0
Aug 19, 2025
Recommend
CEO approval
Business Outlook

Pros

After 9 weeks at the RAC, I can confidently say it’s a fantastic place to work. I initially joined on a 3-month temporary basis to see if the role was the right fit, for both myself and the organisation. It quickly became clear, just after the first month, that it was a great match, and I was delighted to become permanent. What stands out most is the people. The team culture is incredibly welcoming and supportive, and it’s clear that everyone genuinely cares about the work and each other. I’ve also been really impressed by the company’s values and its commitment to employee wellbeing, something that’s not just talked about, but actively demonstrated.

Cons

The workload can be intense, but that’s very much the nature of the role and it comes with the territory. There’s a lot to manage, and some of the technology and processes in place are quite dated. That said, there’s clear potential for improvement and modernisation, provided the right investment is made. It’s an opportunity as much as it is a challenge.

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RAC Response
10mo
Thank you so much for sharing your experience and congratulations on becoming a permanent member of the team. We're thrilled to hear that your time with us has been such a great fit and that you've felt welcomed and supported from the start. Our people truly are at the heart of what makes RAC special, and it's wonderful to see that reflected in your feedback. We appreciate your comments on the onboarding process. You're absolutely right, there’s a real opportunity here - The People Team are actively working on this project, and we’re excited about the improvements and synergies that are on the way.

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