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Thank you for taking the time to give us your constructive feedback. We’re pleased to hear your recognition of our team managers, commission structure, CPD training opportunities, and our friendly office environment. Feedback like this reaffirms some of the things we’re proud of and strive to maintain. We’re equally grateful for your candid observations about the challenges you experienced. We take all feedback seriously, and your comments are being shared with the relevant teams, including senior leadership. While it’s difficult to hear that you found aspects of your time with us frustrating, it’s important to us that we understand these concerns so we can address them constructively. We know there is always room to do better, and we are committed to listening and improving. If you would like to discuss any of these aspects further, please do reach out to the People Team.