Cruel, bullying culture values money over everything - Anonymous employee QA Employee Review

Thank you for taking the time to share your comments. As with any feedback, we must assure you that the points you make will be addressed and brought to the attention of leadership teams so that this is followed up directly. We would however like to address some of the comments you make as we deem these outside of our expectations. As with any leaver process, whether the decision of the employee or for performance issues, this must and does always follow a process to ensure that those that leave us do so in the most positive way. We have a performance management and appraisal process in place which must be followed, and the situation you mention would not have happened without prior warning, performance reviews and regular feedback - and also conducted in privacy. As part of Graduate training, it may be the case that calls are initially listened into and we do encourage constructive feedback to ensure we are developing the skills of our Graduates as well as ensuring the consistent high quality services to our clients. Placements with employers must meet the criteria of their entry requirements, and under no circumstances would we or our partnering employers accept candidates who are not suitable or do not meet these. Work/Life balance is encouraged from all levels of the business, and every employee should ensure they proactively take up their breaks and leave at a suitable time. There may be periods, as with any role, where work load is higher at some times however given the nature of your role it is unlikely that working late would be encouraged due to employers and candidates not being contactable out of standard working hours. Entry level roles are generally paid slightly lower than those with experience, due to ongoing training and the number of responsibilities an employee has at this stage of your career. However, we would encourage you to always take ownership of your own development and highlight early how you would like to progress further - your line manager will always support you in achieving this. Much like any role you will be or have moved on to we would always encourage you to speak to your HR advisor should you have any concerns. We wish you success in your career