Stuck in the past - Customer Service Staff Publix Employee Review

1.0
Aug 9, 2015
Recommend
CEO approval
Business Outlook

Pros

Average starting pay is higher than similar jobs. Career progression is clearly laid out and you can fill out an ROI (Registration of Interest) for just about any job/department.

Cons

Long hours with no breaks. They can work you five and a half hours, give you a thirty minute, unpaid lunch break, and then work you another five and a half hours. And they will do it. There is no minimum time between shifts. They can and will work you till almost midnight and then schedule you to come back in at 6 AM the following morning. No benefits are available until after you've worked there a year and even then, only if you've worked a certain number of hours for the previous year Raises are based on six month evaluations which are subjective qualities your manager or supervisor rate you on. Don't get along with your boss? No raise. Management will never back you up, even if you follow the rules. The customer is, quite literally, always right. If you follow the rules and the customer becomes upset, management will override you and the chastise you for following company policy. If you don't follow the rules in the first place however, you will be written up and/or fired. Management doesn't understand that not everyone wants to make a career out of Publix. If you're going to school for something, they think that after you've spent thousands of dollars on your degree, you're going to stay with the company as a cashier for the rest of your life. They will stare at you like you're crazy when you inform them you plan to leave.

Explore other reviews about Publix

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Good job good coworker to be honest

Cons

Low pay and boring work

3.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing 401K, free stock after one year of employment, health insurance is very good for part-time employees if only getting it for yourself, management always approves time off requests, hours are always available, will work around school schedules, tuition reimbursement program, will reimburse you for gas for work-related expenses as needed and will put you in a hotel as needed for work-related reasons that are more than 50 miles from your home.

Cons

Not every store is the same, some stores are run better than others, some managers look down upon people with disabilities, and some see people with disabilities the same as someone without disabilities, they are very big about favoritism, you have to work a lot to earn a vacation, the company does not give out sick time and full-time gets the most benefits and is next to impossible to get full-time. Also, you practically have to be a former employee with a clean record or related in some way to a current employee to get a job with the company though Kentucky Publix's don't quite function that way.

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