Overall a great company, with great benefits. - Customer Service Staff Publix Employee Review

4.0
May 23, 2010
Recommend
CEO approval
Business Outlook

Pros

They pay more in wages, and give you more in stock than any other retailer. Most associates I know that have left Publix, always come back. The grass is not always greener on the other side.

Cons

The customer is always right, and in my job class I see a lot of kissing up to customers we know are in the wrong. Always err on the side of the customer and making them happy, than to do what you think is in the best interest to your bottom line. I've seen many people get away with making these fraudulent returns, but we cannot say anything in a phobia of upsetting a customer.

Explore other reviews about Publix

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Good job good coworker to be honest

Cons

Low pay and boring work

3.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing 401K, free stock after one year of employment, health insurance is very good for part-time employees if only getting it for yourself, management always approves time off requests, hours are always available, will work around school schedules, tuition reimbursement program, will reimburse you for gas for work-related expenses as needed and will put you in a hotel as needed for work-related reasons that are more than 50 miles from your home.

Cons

Not every store is the same, some stores are run better than others, some managers look down upon people with disabilities, and some see people with disabilities the same as someone without disabilities, they are very big about favoritism, you have to work a lot to earn a vacation, the company does not give out sick time and full-time gets the most benefits and is next to impossible to get full-time. Also, you practically have to be a former employee with a clean record or related in some way to a current employee to get a job with the company though Kentucky Publix's don't quite function that way.

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