Annoying - Customer Service Staff Publix Employee Review

3.0
Nov 13, 2012
Recommend
CEO approval
Business Outlook

Pros

Slightly above average pay, neat work environment, flexible scheduling. They promote from within and do not require a college degree to become a manager.

Cons

Overwork, few raises. While it can be easy to become a manager, a lot of promotions are acquired by the Good-old-Boy system. Becoming an assistant department manager or team leader require a certain amount of full-time work (usually averages from 6 months to a year). It would be an excellent requirement if Publix didn't operate as a predominantly full-time company. With that in mind, advancement can take quite a while as you will have to obtain and maintain a full-time position for the requisite amount of time. Another main Con is their management. It is true that you do not need a four-year degree to become a manager, and can be a real boon for recruiting and retaining talent. Unfortunately, Publix does not factor in prior management experience or college education, so there are a lot of unqualified managers that lack inter-personal skills and leadership ability. If Publix were to switch to a more balanced management model of some inside and some outside hiring, it would give the company a far more qualified and effective management base. Manager turnover here is insane. In five years with this company, I rarely worked with a manager who spent a year at the same store, let alone six months.

Explore other reviews about Publix

4.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good compensation including not just standard pay, but also end of year bonus 80 hours for hourly associates, 8% of your annual earnings granted to you in free company stock thru which quarterly dividends are paid, ok 401k, and gift card and other associate coupons. Good stability and growth. Good company culture.

Cons

Can be slow and resistant to change. Uses some antiquated systems and software that should have been replaced years ago. Does some things that don't make sense. Some managers can be good, while others not very good. Although these cons may be true for a lot of companies. All roads eventually lead to Lakeland where they are headquartered. Geography can be a big one if you are not a Florida native. If you don't want to live in Florida for some legitimate reasons, there can be limited job options in other states, especially if you aren't interested in retail or warehouse jobs. Standard retail negatives about not having a lot of holidays off.

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