Publix- where shopping is a pleasure and working is sometimes enjoyed - Customer Service Associate Publix Employee Review

4.0
Feb 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Job reliability- If you know what you're doing, they rely on you Not Boring- There's always customers especially at bigger locations Room for Growth- This is a double-edged sword. You can grow in your position, but you essentially have to give up all your time to get there. Friendly Coworkers- It really does become a 'you and your coworkers vs. customers' at times. So, there's that camaraderie. Open Door Policy- You can always sit down and talk to your assistant or head manager over an issue

Cons

Strain on Body- While it seems simple enough, constant, repetitive motions will start to wear on you. Retail- At the end of the day, you are faced with customers of all shapes and sizes and if you work in customer service, most times you are faced with a customer who is already disappointed. Stingy Rewards- After doing the best of your ability and winning employee of the month, you don't get a raise. You get a $20 visa gift.

Explore other reviews about Publix

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible and Friendly work environment, and great management depending on your exact store.

Cons

Too much work for the pay that you receive, easy to get overwhelmed or frustrated during work.

3.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing 401K, free stock after one year of employment, health insurance is very good for part-time employees if only getting it for yourself, management always approves time off requests, hours are always available, will work around school schedules, tuition reimbursement program, will reimburse you for gas for work-related expenses as needed and will put you in a hotel as needed for work-related reasons that are more than 50 miles from your home.

Cons

Not every store is the same, some stores are run better than others, some managers look down upon people with disabilities, and some see people with disabilities the same as someone without disabilities, they are very big about favoritism, you have to work a lot to earn a vacation, the company does not give out sick time and full-time gets the most benefits and is next to impossible to get full-time. Also, you practically have to be a former employee with a clean record or related in some way to a current employee to get a job with the company though Kentucky Publix's don't quite function that way.

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