Pros
In the early years it was its Christian affiliation and the mission; caring senior executives; and experienced caring individuals who believed in that mission that drove the care and compassion employees had for its customers - and for each other. There was a sense of belonging. And the health benefits and wages were above average and employees were able to raise a family without the hardships seemingly placed on so many other employees in other companies. So, employees felt important, they felt valued which led them to exceed the higher standards that the Sisters of Providence had always demanded and been known for.
Cons
The org. grew by leaps and bounds in the 90's and on into the 2000's. Management in-experience, competition locally and regionally, plus a faster paced health care environment and the increasingly larger amount of regulation placed on health care helped to erode the excellence within Providence and the feeling of community amoung employees. Eventually, executives and many senior managers caved to the pressure of survival and gave up the goal of being an organization that was all about the patient via. the service and compassionate care provided by the employee. PH&S gave up on trying to be different, trying to be the one special and unique entity in the community that was about family and its employees. They forgot the importance of the employee who was giving their-all for the organization; they forgot that employees ARE what make the organization and are the soldiers in the trenches and on the front line with the patient/customers, and the thousands of families it touches.Some bad apples and inexperienced management helped continue the downward spiral to what everyone now sees - the New Providence Health and Services.