Great people, great products, but needs work - Anonymous employee OpenTable Employee Review

3.0
May 28, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people here rock! Very intelligent people here who are always willing to share what they know with you. Some managers make an effort to and take pride in developing their direct reports. You get lots of opportunities to learn about and engage with different teams across the company (e.g., engineering, finance, marketing) and see how all these teams combined make OpenTable function. Great company culture - people are easy to get along with, which helps to forge great relationships.

Cons

Outdated & Old Systems: The company has grown rapidly over the past couple years. Management has prioritized growth on the front end, but has provided very little support to back end employees, who are critical to OpenTable's day to day function. The inefficiencies that old systems present make it hard for back end employees to do their jobs. Management does not seem to be sensitive of their needs. Compensation / Benefits / Perks: No cool perks compared to other tech companies. Compensation and benefits are not competitive to market or other tech companies, even though the company advertises itself as such. Bonuses are only given to certain teams when other teams equally deserve them. Only senior managers and executive staff members seem to get promotions. This makes a lot of hard working employees with great talent feel unappreciated.

Explore other reviews about OpenTable

5.0
Mar 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work - really good work life balance and culture.

Cons

Not much to say, everything is good

1.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

* It's a great brand * Great partners * Decent product with strong distribution

Cons

* Management style was heavily top-down, with decision-making concentrated among a small group of senior leaders. * This was the same when they were all working at KAYAK under the same group * I observed what I felt was preferential treatment of certain employees (notably of a certain ethnicity - IYKYK), which negatively impacted perceptions of fairness and inclusivity within the organisation. * The workplace environment could be highly stressful, and concerns raised by employees were not always addressed effectively. * Staff wellbeing, retention, and morale appeared to be ongoing challenges during my time with the company.

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