Overall happy, but don't lose your personality - Anonymous employee OpenTable Employee Review

5.0
Feb 14, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Amazing coworkers Historically has had a great culture

Cons

Many of the exec updates have made the company feel more KPI driven than people driven. Most OT people come from hospitality, and that was the life blood of the company culture. I don't think OT is a lost cause, but there is a very real struggle from pandemic burnout and a sense of overly "corporate" and impersonal trajectory for the culture.

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5.0
Jun 10, 2026
Anonymous freelancer
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Pros

Good company culture and team

Cons

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1.0
Jun 5, 2026
Recommend
CEO approval
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Pros

* It's a great brand * Great partners * Decent product with strong distribution

Cons

* Management style was heavily top-down, with decision-making concentrated among a small group of senior leaders. * This was the same when they were all working at KAYAK under the same group * I observed what I felt was preferential treatment of certain employees (notably of a certain ethnicity - IYKYK), which negatively impacted perceptions of fairness and inclusivity within the organisation. * The workplace environment could be highly stressful, and concerns raised by employees were not always addressed effectively. * Staff wellbeing, retention, and morale appeared to be ongoing challenges during my time with the company.

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OpenTable Response
3d
Thank you for sharing your feedback. We're glad to hear you had a positive experience with our brand, partners, and product. We take employee feedback seriously and are committed to creating an inclusive and supportive workplace while continuously improving communication, leadership effectiveness, and the overall employee experience. We appreciate the contributions of both current and former team members, and we use feedback like yours to help inform our ongoing efforts to grow and improve as an organization. We wish you all the best in your future endeavors.
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