Good company, not good leaders - Site Reliability Engineer OpenTable Employee Review

2.0
Apr 17, 2020
Recommend
CEO approval
Business Outlook

Pros

I worked with OpenTable Mumbai operations team. The Mumbai team is energetic, hardworking. But most projects and high level work was handled from SF office. The people in local team make up for the all the negatives and helped me survive here. There is freedom to work on different tools, technologies but one should be self-starter to learn. Leaders were focused on maintaining existing legacy systems. I worked on many good tech and legacy products and tried improving the tech stack.

Cons

The hard work done here is not appreciated nor recognized. The management takes the team here for granted. I was stressed with work at odd hours and support calls. The management took my late hours work for granted. Market corrections never happened although role and work kept changing. New hires were provided higher pay and better stocks for the same role. I left the org as I was not managed well, not paid well. Many other team members in the Mumbai office have the same complain, we get no appreciation, taken for granted, the compensation not worth our efforts. Many senior members and managers are with the company for 10+ years, hence they are little old school, enjoy legacy (read they have pile of stocks and nothing to do), they do not take polished decisions which is hurting the company (infra and tech stack is old and people under are not happy).

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5.0
Jun 10, 2026
Anonymous freelancer
Recommend
CEO approval
Business Outlook

Pros

Good company culture and team

Cons

There is not negative aspects.

1.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

* It's a great brand * Great partners * Decent product with strong distribution

Cons

* Management style was heavily top-down, with decision-making concentrated among a small group of senior leaders. * This was the same when they were all working at KAYAK under the same group * I observed what I felt was preferential treatment of certain employees (notably of a certain ethnicity - IYKYK), which negatively impacted perceptions of fairness and inclusivity within the organisation. * The workplace environment could be highly stressful, and concerns raised by employees were not always addressed effectively. * Staff wellbeing, retention, and morale appeared to be ongoing challenges during my time with the company.

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OpenTable Response
3d
Thank you for sharing your feedback. We're glad to hear you had a positive experience with our brand, partners, and product. We take employee feedback seriously and are committed to creating an inclusive and supportive workplace while continuously improving communication, leadership effectiveness, and the overall employee experience. We appreciate the contributions of both current and former team members, and we use feedback like yours to help inform our ongoing efforts to grow and improve as an organization. We wish you all the best in your future endeavors.
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