Old Navy used to be about the "people"... - Assistant Store Manager of Merchandising Old Navy Employee Review

2.0
Apr 25, 2011
Recommend
CEO approval
Business Outlook

Pros

- Possibility for career advancement - I worked my way from Associate to Manager within two years - Competitive wages

Cons

- No transparency between Upper Management (RDs and DMs) and store managers - Unrealistic expectations in regards to store standards, metrics, credit card goals, etc. These expectations could EASILY be met if stores were given the proper resources, payroll hours and consistent feedback - VERY inconsistent and limited training for all new associates and leaders - Standards and expectations differ from store to store and district to district - all under the same upper management - No work/life balance

Explore other reviews about Old Navy

5.0
Apr 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Consistent morning schedule, and great work environment.

Cons

Long days (9hrs) for managers.

2.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

You might meet some lifelong friends! Long tenure if you are willing to give up everything to try to be a successful employee Good EAP program for short term intensive therapy…

Cons

Public criticism, condescending communication, inconsistent accountability, and fear-based management styles became increasingly common. Feedback often felt reactive rather than constructive, and many employees did not feel psychologically safe speaking openly about concerns. There was also a significant lack of consistency between leaders and stores. Expectations changed constantly, communication was often unclear, and favoritism sometimes impacted accountability and decision-making. Long-term employees who consistently stepped up during difficult periods often felt taken for granted rather than appreciated. Reporting to HR will get you no where. You will be gaslit if you choose to speak up.

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