Rewarding Position with Healthy Challenges - Service and Training Manager Old Navy Employee Review

5.0
Feb 6, 2011
Recommend
CEO approval
Business Outlook

Pros

Great work/life balance Given the necessary tools and resources to succeed Store Leadership acts professionally and genuinely cares about the customers/associates Generous benefits

Cons

Company wide policies and procedures can change very often

Explore other reviews about Old Navy

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing time loved it there

Cons

No real complaints besides the scheduling

2.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

You might meet some lifelong friends! Long tenure if you are willing to give up everything to try to be a successful employee Good EAP program for short term intensive therapy…

Cons

Public criticism, condescending communication, inconsistent accountability, and fear-based management styles became increasingly common. Feedback often felt reactive rather than constructive, and many employees did not feel psychologically safe speaking openly about concerns. There was also a significant lack of consistency between leaders and stores. Expectations changed constantly, communication was often unclear, and favoritism sometimes impacted accountability and decision-making. Long-term employees who consistently stepped up during difficult periods often felt taken for granted rather than appreciated. Reporting to HR will get you no where. You will be gaslit if you choose to speak up.

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