Over complicated, unorganized, overworked & undertrained - Assistant General Manager - Merchandising Old Navy Employee Review

3.0
Feb 28, 2023
Recommend
CEO approval
Business Outlook

Pros

The brand is owned by GAP Inc which is undeniably one the most iconic brands ever! Some might say that comes with a sense of job security unless you work for GAP ops Banana Republic. It’s no secret that Old Navy, along with Athleta, have both been floating Gap and Banana Republic for two decades now. They pay well compared to othe clothing retailers because almost always Old Navy stores do 4-5 times the volume of the other specialty retailers in the same malls. Health benefits are great and employed contribution is the lowest I have ever had to pay for my Heath insurance with any other employer.

Cons

However, since you are not required to wear their clothes the discount leaves ALOT to be desired! You get 50% off but only off of the original price. Often times buying the merchandise without your discount is cheaper than using it. Consistency is regards to processes, enforcing policies and following visual brand standards is non existent. There is a SOP (standard operating procedure) for everything but each person in the company will tell you it’s been updated but the manual has not.

Explore other reviews about Old Navy

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance is hard to achieve

Cons

Requirements changing all the time

2.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

You might meet some lifelong friends! Long tenure if you are willing to give up everything to try to be a successful employee Good EAP program for short term intensive therapy…

Cons

Public criticism, condescending communication, inconsistent accountability, and fear-based management styles became increasingly common. Feedback often felt reactive rather than constructive, and many employees did not feel psychologically safe speaking openly about concerns. There was also a significant lack of consistency between leaders and stores. Expectations changed constantly, communication was often unclear, and favoritism sometimes impacted accountability and decision-making. Long-term employees who consistently stepped up during difficult periods often felt taken for granted rather than appreciated. Reporting to HR will get you no where. You will be gaslit if you choose to speak up.

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