Been there too long - Customer Serivce/Logistics Old Navy Employee Review

1.0
May 28, 2010
Recommend
CEO approval
Business Outlook

Pros

Benefits to buy clothes are good. There was a manager who was a bit goofy and he made things fun. He was there for a year and a half and is now gone. In the past it was fun, managers cared about you and you got to know a bit about your co workers. Didn't have to ask customers about ONC's or push it like you do now.

Cons

Turnover is bad with managers and we still have to hire more people. When there is too many employees, not enough hours. Too many managers just eat up the payroll and they only seem to care about ONC's. Managers like to hide when there is a long line at the registers and back up is needed. Not enough hours when cuts are made. Schedules are done at the last minute and some people have had weeks of no hours. Tremendous need to do go backs or clean with not enough people to do them.

Explore other reviews about Old Navy

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing time loved it there

Cons

No real complaints besides the scheduling

2.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

You might meet some lifelong friends! Long tenure if you are willing to give up everything to try to be a successful employee Good EAP program for short term intensive therapy…

Cons

Public criticism, condescending communication, inconsistent accountability, and fear-based management styles became increasingly common. Feedback often felt reactive rather than constructive, and many employees did not feel psychologically safe speaking openly about concerns. There was also a significant lack of consistency between leaders and stores. Expectations changed constantly, communication was often unclear, and favoritism sometimes impacted accountability and decision-making. Long-term employees who consistently stepped up during difficult periods often felt taken for granted rather than appreciated. Reporting to HR will get you no where. You will be gaslit if you choose to speak up.

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