Management is awful - Sales Associate Old Navy Employee Review

1.0
May 11, 2010
Recommend
CEO approval
Business Outlook

Pros

Some of the managers are nice to work with. Lots of opportunities to develop customer service skills.

Cons

The Sr. Management is horrible. He cut our hours so that he doesn't have to pay us for a 15 minute break. He treats allt he employees as if we are so far underneath him we aren't even worth his time. He acts like he is so much better than everyone else that works there. He treats the employees horribly. He has us be "greeters" at the front door, but makes us rehearse what we say to customers before he lets you go do your job. We have to cary the shopping bags in our hands to give to customers, but we are still expected to fold the clothes with our hands full of bags. I have seen this manager literally chase customers out of our store because he won't stop trying to shove a bag in their hand to shop with. Customers have told me that they will not be back to shop in our store because of this manager.

Explore other reviews about Old Navy

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work. Great manager. This was a fun job.

Cons

Seasonal work for hire but did not move to full time.

2.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

You might meet some lifelong friends! Long tenure if you are willing to give up everything to try to be a successful employee Good EAP program for short term intensive therapy…

Cons

Public criticism, condescending communication, inconsistent accountability, and fear-based management styles became increasingly common. Feedback often felt reactive rather than constructive, and many employees did not feel psychologically safe speaking openly about concerns. There was also a significant lack of consistency between leaders and stores. Expectations changed constantly, communication was often unclear, and favoritism sometimes impacted accountability and decision-making. Long-term employees who consistently stepped up during difficult periods often felt taken for granted rather than appreciated. Reporting to HR will get you no where. You will be gaslit if you choose to speak up.

1
See reviews by: Helpful|Rating|Date|All