Seems like a great place until you start to see all the drama that goes on. - Cash Handler/Sales Associate Old Navy Employee Review

2.0
Mar 14, 2010
Recommend
CEO approval
Business Outlook

Pros

The person in charge of making the schedules always works around our availability and makes sure there is somewhat of an even distribution of hours among employees at the same level. Many of the associates develop friendships at work, which can be a good and bad thing.

Cons

Very, very difficult to gain recognition, respect, and to move up within the company. Management pushes employees to obtain as many "Old Navy Card" Applicants as possible within the day, bribe us with petty gifts if we get any one to sign up for one. Have begun giving the person with the most ONC Applications in the week the opportunity to make their own schedule for the following week. Good opportunity for hours, but creates a lot of tension among associates. As stated before, many of the associates develop friendships at work, and although this surely helps the time go by, it creates many cliques. Even among management and associates there are cliques. The overall WORST part about working at Old Navy is the pay. Depending on the interviewers feelings about the interviewee, people are hired on at different levels. There are people who have been working for the company for 3+ years who get paid less than the new hires. Management gives us .07 - .50 ( A JOKE!) raises every June depending on our work, but again, this is all up to the managers view of each individual associate.

Explore other reviews about Old Navy

5.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

I’ve stayed with Old Navy through my entire undergrad and grad school experience. The best part about working here is how flexible they are with your schedule—they really work with you to make sure you can balance your shifts around classes and finals.

Cons

he holiday season is tough because Black Friday is now a mandatory 8-hour shift for everyone—no exceptions. Also, the attendance policy has become much stricter recently. They use a point system where you accumulate points for being even a minute late, which feels a bit extreme when you've been a loyal employee for years. It definitely makes the environment feel more rigid than it used to be.

2.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

You might meet some lifelong friends! Long tenure if you are willing to give up everything to try to be a successful employee Good EAP program for short term intensive therapy…

Cons

Public criticism, condescending communication, inconsistent accountability, and fear-based management styles became increasingly common. Feedback often felt reactive rather than constructive, and many employees did not feel psychologically safe speaking openly about concerns. There was also a significant lack of consistency between leaders and stores. Expectations changed constantly, communication was often unclear, and favoritism sometimes impacted accountability and decision-making. Long-term employees who consistently stepped up during difficult periods often felt taken for granted rather than appreciated. Reporting to HR will get you no where. You will be gaslit if you choose to speak up.

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