It was okay as my first official job from a big company - Customer Service Associate Old Navy Employee Review

3.0
Nov 20, 2011
Recommend
CEO approval
Business Outlook

Pros

-Depending where you work (Location/City wise), Old Navy is a good company to work for. -15 Min. break is a payed break -Managers are helpful -Co-workers are fun and energetic to work with -Depending on how big the store is, it sure keeps you busy for a long hours -Great for High School students as well as college -DOE compensation, but is usually higher than minimum wage -Music gets you moving fast or slow depending on the beat (maybe it's just me) -Experienced Co-workers are ALWAYS there to help new hires

Cons

-Sometimes Managers can be cranky and want you to do not just multiple things but ALL OF THE THINGS even when you haven't finished what you're supposed to do. -SOME sales associate who are more experienced and have been working there for years think they are higher than the managers and often yell at you for not completing the task super fast -Customers are CRAZY AND WEIRD. They can tell who are the new hires and will "play around with you" meaning they will ask hard questions/help on your very first day! -VERY HECTIC and messy store during the weekends, but the weekdays are really slow and nothing special. -Have to work on Thanksgiving

Explore other reviews about Old Navy

5.0
Mar 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Good clean and easy to work met a lot of new people

Cons

The hours where short but not as bad

2.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

You might meet some lifelong friends! Long tenure if you are willing to give up everything to try to be a successful employee Good EAP program for short term intensive therapy…

Cons

Public criticism, condescending communication, inconsistent accountability, and fear-based management styles became increasingly common. Feedback often felt reactive rather than constructive, and many employees did not feel psychologically safe speaking openly about concerns. There was also a significant lack of consistency between leaders and stores. Expectations changed constantly, communication was often unclear, and favoritism sometimes impacted accountability and decision-making. Long-term employees who consistently stepped up during difficult periods often felt taken for granted rather than appreciated. Reporting to HR will get you no where. You will be gaslit if you choose to speak up.

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