Nubank is really a good place to work? - Customer Excellence Supervisor Nubank Employee Review

3.0
Feb 16, 2023
Recommend
CEO approval
Business Outlook

Pros

As benefits I can mention the salary, always paid on time, the coworkers that are usually very helpful and helpful and the fact that I work at home office.

Cons

The company has lost its culture, no longer being a motivating company and a healthy environment to work in. All employees are required to do jobs from step above, having to absorb demands that would not be theirs, causing many burnout leaves and other psychological problems. The leadership and squads don't follow a pattern, so depending on the squad your performance will be considered good or bad, depending solely and exclusively on your direct leader. The company no longer sees employees as people, but as totally disposable numbers. Good professionals who are not performing well because they are overloaded are dismissed, while bad professionals, who do practically nothing all day, remain in the company. The company preaches a false inclusion, especially of brown and black people, hiring only to fill quotas and not engaging in a real development of such professionals. About 30/35 hours of meetings every week to deal with the same issues, forcing leaders to stay after hours to minimally deliver their demands.

Explore other reviews about Nubank

5.0
Apr 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of exciting bets being made, many growth opportunities, very smart people who also know how to have work life balance

Cons

Priorities shift a lot which can be frustrating, but that's part of the game of fintech (very fast moving)

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Nubank Response
1mo
Hello, we hope you're doing well! We’re happy about your journey — after all, it’s still Day 1. Thank you for sharing your experience with us. Your feedback is essential as we continue to challenge the status quo of our processes. The Future is Purple! 💜
4.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

High level of competence of colleagues You're never the most experienced or highest skilled person in your team Constantly learning and career growing Freedom to explore new technologies Very data-oriented Very technical oriented managers Clojure shop Well-tested, well crafted, always improving code solutions

Cons

Executive level decisions sometimes are big-bang and not gradual Promotion strategy isn't based on performance but on the existence of an open role

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Nubank Response
2w
Hello, we hope you’re well! Thank you for making the extraordinary happen with us. We’ll share your feedback with the responsible teams. We wish you success in your new challenges, and who knows, maybe one day we’ll build the purple future together again. As you know, for us, it’s still Day 1! 💜
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