2.0
Jan 20, 2026
Former employee, less than 1 year
Phoenix, AZ
Recommend
CEO approval
Business Outlook
Pros
If your coworkers are cool, might be a nice place to work at. The positions for back of house might be better than front of house, but I didn't make it long enough to find out.
Cons
"Joy creator," aka, take crap from customers for 5-12 hours. They have really specific rules about how you have to greet customers, for example you HAVE to come around the counter to the front, and there is essentially a script you follow for every interaction. You have to ask them about decorations, candles, balloons, etc. Makes you feel more like a robot than an actual person. The store I was at did random shopper reviews so you never knew when you were getting "graded." Mind you, I had the best experiences when I wasn't following their up-selling script.