Great product...beyond lousy management - Sales Nespresso Employee Review

1.0
Oct 8, 2013
Recommend
CEO approval
Business Outlook

Pros

The best feature of working in sales at Nespresso is eating at some of the best restaurants in town. You also have access to coffee products literally 24/7. The benefits are outstanding, salary is ok, and the commission plan makes are passable; unless you are the pet employee of a higher up.

Cons

Their support system consists of a customer service team that creates more issues than it solves, an equipment repair team that lacks any motivation and management that is more interested in protecting their own individual fiefdoms than working as a cohesive unit. Hence attempting to resolve a customer service becomes a lesson in futility. Be careful who you talk to, you never know who is intimate with who. I mean that literally.

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5.0
May 27, 2026
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CEO approval
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Pros

Great Amazing Awesome This is stupid

Cons

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2.0
May 29, 2026
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CEO approval
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Pros

Coffee credit Quarterly bonus Company Christmas party

Cons

AI Scheduling, 25 year old computer system

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Nespresso Response
3d
Hello colleague, Thank you for taking the time to share your review and for your continued contribution to Nespresso. We are pleased to read that you appreciate the coffee credit, bonus structure, and team events, as creating a positive and rewarding work environment remains a key focus for us. We also appreciate you bringing attention to your observations. We can assure you that we are focused on providing our teams with a schedule that is healthy and comfortable for everyone. At Nespresso, we aim to foster a dynamic and well-supported working environment, and feedback like yours helps us in reviewing our practices. We wish you continued success in your journey with us. Thank you.
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