"Too many Chiefs" - Sales Associate NTB Employee Review

The combination of a small % of commission, with Spiffs on Specific sales items and very low base pay make doing a "great" job rather worthless as there is no "upside" in doing a good job. Far too many Service Managers and Store Managers get promoted too soon or let go too late because middle management (corporate side, the ADO's and such) have no clue on how to staff leaders in their stores. The Area Directors care very, very little about talent and solid leadership skills, and focus SOLELY on results. Every Day, Every Week, Every Month is a constant competition between all stores, managers, and sales staff, and if you find yourself near the bottom, its endless hours of additional training on the computer, in person during their monthly required sessions, and so forth. They are constantly bringing in upper management for store reviews, and on top of being underneath a Service Manager and Store Manager at each store, you're also under the Area Director who visits monthly and is on the phone with you almost daily, but you also have to deal with Regional Directors and VP's coming in every other month. While they do promote from within, and there's a lot of churn at the management position at the store level, they have a tendency to over-reach on outside applications trying to fast track them into the system and expect results immediately. I personally watched two store managers go through this, from Firestone and from Chevy, in less than 7 months at NTB. On top of that, they are unwilling to fix issues within the store between employees when put into a unique situation. In my case, they sent a Service Manager over from another store, (the furthest possible from his actual home) in the hopes that he'd quit because they didn't want to fire him for fear that he'd file a racial discrimination case (of which he previously filed on his two previous employers). When he didn't quit, but caused HR problems, HR turned a blind eye to the situation and watched almost half of the Store's employees quit their jobs due to an unbearable work environment. It went even further than that, however, as they decided that the best option was to fire their (very decent sales numbers, very excellent customer service skills) store manager for the location to promote the guy they wanted to quit, into a store manager position so he could "staff" his own store. In less than 3 months from when "he" took over, only 3 employees, out of 11 from when he was a service manager, remain. To sum things up correctly, as a Sales Associate, you will have about 6 bosses, 3 of which you report to almost daily, you will be passed up for promotion constantly, you will work 40-50 hour weeks making "alright" money for the position, and your "excellence" will go unnoticed. They don't care about good reviews, only bad ones, and the only performance indicator (and they have these printed out daily) are your sales numbers. HR will turn a blind eye to you, Middle Management will promise you everything and none of that will come into fruition, and Upper Management has almost ZERO involvement with anything at the store or regional level, its all sales figures to them.