Great job, angry customers (no one likes having to get their vehicle repaired/maintenanced) - CSA - Customer Service Associate NTB Employee Review

5.0
Jul 31, 2019
Recommend
CEO approval
Business Outlook

Pros

Great benefits Friendly crew Competitive pay Can be a fun and rewarding job

Cons

Can be high stress Company doesn't value entry-level and some mid-level positions as much as they should

Explore other reviews about NTB

5.0
May 13, 2025
Recommend
CEO approval
Business Outlook

Pros

NTB is a well organized machine

Cons

I have no Cons to disclose today.

1.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Free toilet paper in the bathroom

Cons

Low pay, overworked management, under valued, pushy tactics to sell, long hours, unpaid breaks, no real room for advancement, incompetent higher up management, big disconnect between customers and company, unrealistic standards, unrewarding bonuses and rewards, toxic work environments, unresponsive and unreliable HR, unreliable operating system, favoritism.

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