MetLife says the right things, but doesn't do as they say - Human Resources Professional MetLife Employee Review

2.0
Apr 12, 2022
Recommend
CEO approval
Business Outlook

Pros

Fantastic benefits Solid 401K International experience Solid affinity groups Good focus on health and wellness (outside of work-life balance, where they do a terrible job)

Cons

-EXTREMELY bureaucratic, says they are fighting this but it's only gotten worse -VERY top-down management -Overly political environment. Much rides on how you are perceived and who likes you rather than your actual talent. -Payscale is incredibly low unless you are top leadership. -Incredibly old fashioned and NOT innovative (though they claim to be trying) -Leadership is not held accountable for their behavior - managerial behavior is not measured or assessed regularly. Leaders are only rated on their accomplishments, which means many employees at non-executive levels suffer from poor management and leadership skills. -Terrible compensation planning -Horrible annual review process and top-down, narrow yearly assessments -Atrocious goal setting and feedback programs./cycles -Feedback and speaking up are NOT valued at all, even if done in a very gentle, politically correct way. Genuine feedback is rarely solicited or considered. -They say they value diversity and inclusion, but they do not measure or share measurements for it. -VERY non-inclusive culture. -VERY passive aggressive culture. -Though they win awards every year, this is not a great environment for a working parent of either sex. They say they are accommodating but unless you are able to work 15-17 hours a day, you are not likely to be held in high esteem. -VERY FEW career advancement opportunities. No real career paths or ladders exist. They like to push a "career enrichment by lateral moves" philosophy, so it is rare that you will see a monetary reward or promotion.

Explore other reviews about MetLife

5.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture that actually cares about customers and employees

Cons

Old school and Legacy environment

2.0
Mar 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits, PTO, remote, some team mates are cool and super helpful. But they don’t want you being too chatty. Process process process. The pay is low for the stress is gives.

Cons

The pet department has really gone downhill ever since they implemented their “AA” system, which is just terrible to work with. You have to meet their metrics which it’s great to have QA and claim evaluations in place however, they will dock points for the most minor things, but you’ll see AA process things incorrectly, the supervisors process incorrectly, the team leads process incorrectly…. But only the adjusters will get points docked and write ups. And now they expect you to find the AA errors and send it to them, then send it back to you to correct…. But if YOU made that mistake, points docked. In the beginning, before AI, it was a really great job to have, I felt proud to come into work like I was making a difference but it turned into such a demoralizing and depressing job. They stopped treating us like humans over the past 12 months. Hearing the email and task alerts is enough to give you PTSD.

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