Mixed Bag - Internal Wholesaler MetLife Employee Review

3.0
Dec 11, 2014
Recommend
CEO approval
Business Outlook

Pros

In 2013 MetLife consolidated it’s retail operations from NJ, Conn, and Cali into Charlotte NC. A headhunter convinced me to talk to the hiring managers. The recruiting pitch was simple. Build a fortune 500 company back to prominence. Be apart of something unique after all how many times do you get to build a large company from scratch back up. Second rebuild the culture. Third movement within the company and pay raises should come after 12 months. Lastly, open communication between management and staff. That attitude lasted 6 months. After that it was time to go back to what was being done before. sit down do your work don’t ask questions, the promotions and pay raises have been freeze due to lack of budget. Which is due to lack of sales. Don’t get me wrong the potential is still there but the reality is they over hired and hired over qualified people for positions and over promised the potential. What you have now is unsatisfied staff and an under preforming company. If you are patient and network really well all will be fine. If not, you better love your job and be the type to never ask questions.

Cons

Culture, no communication between staff and managers. Over promise under deliver.

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5.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture that actually cares about customers and employees

Cons

Old school and Legacy environment

2.0
Mar 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits, PTO, remote, some team mates are cool and super helpful. But they don’t want you being too chatty. Process process process. The pay is low for the stress is gives.

Cons

The pet department has really gone downhill ever since they implemented their “AA” system, which is just terrible to work with. You have to meet their metrics which it’s great to have QA and claim evaluations in place however, they will dock points for the most minor things, but you’ll see AA process things incorrectly, the supervisors process incorrectly, the team leads process incorrectly…. But only the adjusters will get points docked and write ups. And now they expect you to find the AA errors and send it to them, then send it back to you to correct…. But if YOU made that mistake, points docked. In the beginning, before AI, it was a really great job to have, I felt proud to come into work like I was making a difference but it turned into such a demoralizing and depressing job. They stopped treating us like humans over the past 12 months. Hearing the email and task alerts is enough to give you PTSD.

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