Job environment differs by department; performance review process results in low morale. - Anonymous employee MetLife Employee Review

3.0
Nov 23, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Continuous challenges, interesting work, good people. They do allow some employees to telecommute a few days a week. Good student actuarial program and I've heard there are excellent opportunities for actuaries. Training programs vary by area. Some programs have formal classroom training, some offer mentors, some do on-the- job training. Make sure the training program matches your learning style. Political and cultural environments vary by department. Some departments have reputations as being very competitive and political while others are very supportive. I would ask an interviewer to describe the areas 5 biggest weaknesses and 5 biggest strengths to ascertain the work environment. Managerial knowledge and background also varies by area. Some areas are newly formed and don't have a lot of depth of knowledge at the low-mid managerial level. These areas act more "entrepreneurial". Other areas have significant depth and can offer greater management support to employees but their policies and processes are more rigid.

Cons

Performance review system is a forced distribution system which requires a certain percentage of employees to be labeled "unsatisfactory"regardless of their actual job performance. (Employees compete with their peers of the same salary grade/department and are placed in a bell curve for salary and bonus purposes.) This system leads to low morale and can inhibit an employees ability to find another job. Final reviews are done in Feb and bonuses are given out in March. Even employees with good final reviews dislike this process because most of us have friends who undeservedly receive an "unsatisfactory" in their review. Managers can't really tell them how to improve their performance because they met the requirements of their job. (And often did more than was required because you have to work so much to get your work done.) This system causes low morale for everyone. In fact, many of us have stopped recommending Met as an employer due to the performance review system. Regardless of your performance rating, annual salary increases typically range from 0%-3%, even if you are promoted up a career ladder. Increases are currently applied April 1 of each year. The employees cost for their benefits usually increases at a higher rate each year. Once hired you will not see significant salary increases unless you move into management, are in sales or in the student actuarial program. Poor work-life balance: there is often too much work to be done to take a vacation and many people end up working during their vacations or lose their PTO days. Employees that refuse to work all the time will typically have a poor performance review. Constant, significant change every 3-5 years. If you can't deal with regular change then this is not the best environment for you.

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5.0
Apr 7, 2026
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CEO approval
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Pros

Great culture that actually cares about customers and employees

Cons

Old school and Legacy environment

2.0
Mar 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits, PTO, remote, some team mates are cool and super helpful. But they don’t want you being too chatty. Process process process. The pay is low for the stress is gives.

Cons

The pet department has really gone downhill ever since they implemented their “AA” system, which is just terrible to work with. You have to meet their metrics which it’s great to have QA and claim evaluations in place however, they will dock points for the most minor things, but you’ll see AA process things incorrectly, the supervisors process incorrectly, the team leads process incorrectly…. But only the adjusters will get points docked and write ups. And now they expect you to find the AA errors and send it to them, then send it back to you to correct…. But if YOU made that mistake, points docked. In the beginning, before AI, it was a really great job to have, I felt proud to come into work like I was making a difference but it turned into such a demoralizing and depressing job. They stopped treating us like humans over the past 12 months. Hearing the email and task alerts is enough to give you PTSD.

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