MetLife, great on the surface but, dig deeper. - Claim Adjuster MetLife Employee Review

3.0
Jun 11, 2008
Recommend
CEO approval
Business Outlook

Pros

The location in Tampa Florida is a very nice campus. It is a fairly new facility with decent amenities such as a fitness center (fee required), an onsite cafeteria (mediocre), and very nice views of the local wildlife (it is on a wildlife preserve). As an employee in my current position, I am given a lot of freedom to plan my daily activities.

Cons

Everything I do is checked, rechecked, and triple checked. From the letters I write, to the payments I make. It sometimes feels like I’m in 8th grade English all over again. You are only allowed to have 3 unplanned absences a year. (even though you get over 15 PTO days) So please be sure to not get sick or have any emergencies as you will be written up. We had through the roof profits the last several years yet we still have to pay for the onsite fitness center.

Explore other reviews about MetLife

5.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture that actually cares about customers and employees

Cons

Old school and Legacy environment

2.0
Mar 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits, PTO, remote, some team mates are cool and super helpful. But they don’t want you being too chatty. Process process process. The pay is low for the stress is gives.

Cons

The pet department has really gone downhill ever since they implemented their “AA” system, which is just terrible to work with. You have to meet their metrics which it’s great to have QA and claim evaluations in place however, they will dock points for the most minor things, but you’ll see AA process things incorrectly, the supervisors process incorrectly, the team leads process incorrectly…. But only the adjusters will get points docked and write ups. And now they expect you to find the AA errors and send it to them, then send it back to you to correct…. But if YOU made that mistake, points docked. In the beginning, before AI, it was a really great job to have, I felt proud to come into work like I was making a difference but it turned into such a demoralizing and depressing job. They stopped treating us like humans over the past 12 months. Hearing the email and task alerts is enough to give you PTSD.

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