Former employee review - Senior Customer Service Representative Merck Employee Review

3.0
Feb 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Benefits were amazing. Bonus and inspire points was a plus and being able to network. Great work life balance schedule.

Cons

Work atmosphere not so great. Very corporate like type of job. Everyone only cares for themselves. No growth opportunities unless you have connections with leadership and a degree in the right field. Only leadership and Sales employees get more praise and rewards than other lower ranked employees. Not very diverse.

Explore other reviews about Merck

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good employer that values employees

Cons

Good employer that values employee

5.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home (that may not always be a perk, but it is now for writers), choice of flexible hours (7 AM - 9 AM starting), friendly, helpful people, great bosses, people very interested in their jobs, plus a lot of educational benefits, you are trained on all aspects of Merck and your job.

Cons

I cannot think of any, though sometimes work from home has its drawbacks, because the employee doesn't get all the information that an onsite employee would.

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