Good Place to Start - Participant Services Representative Mercer Employee Review

3.0
Oct 28, 2010
Recommend
CEO approval
Business Outlook

Pros

-Good intro in a fast-paced environment - A lot of ability to work OT and earn some extra money - Everyone is willing to help and give information

Cons

- Everything is based on stats.. performance, bonuses, raises, etc. - It's almost a competition as to who can work the most insane hours to get noticed and stand out. - Clear career path but uncertain as to how soon that could come to fruition. - At first the call volume is light but once they decide you can take more calls it's non stop throughout the day.

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5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great environment and leadership. Learned a lot.

Cons

A bit understaffed but improving.

1.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

paid well, honored sick leave and FMLA, reasonable benefits,

Cons

They don't actually pay bonuses, or at least not to new hires who fall through the cracks of team and project assignments - and they'll claim it's that person's fault with no way to change what's happening around them. Management supports discriminatory and bullying behavior regarding who gets billable work, who attends meetings and on-sites, etc. Mostly, men go and only younger or non-technical women. They had men present women's work as their own. If you protest too much, you're on the radar for life and anything you say can be misconstrued. You'll be told to not criticize or disparage coworkers, even though they all criticize you constantly.

1
avatar
Mercer Response
1d
Thank you for sharing your feedback. We take these concerns seriously and understand the importance of effective leadership. We are committed to creating a positive work environment and providing our colleagues with the support they need. We encourage you to reach out to your manager or HR partner to discuss your specific concerns further.
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