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      Mercer

      Part of Marsh

      Engaged Employer

      Mercer reviews

      Bad experience - Process Developer Operations Mercer Employee Review

      1.0
      Aug 16, 2021
      Process developer operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      I am in healthcare insurance department under employees health and benefits process. You will learn things professional wise But really I have no Pros for this process really bad management here, Why! Because no one on one , no guidance, no advise, no fixed shift timings, no incentives, nothing is good in this process.

      Cons

      Please note, this is for healthcare insurance process only, Management issue No support from leaders (no career advise, no one one, no floor support, as a new hire there is no guidance) There is no fixed timings have to stretch 13/14 hours daily and no overtime pay, No incentives in this process

      Explore other reviews about Mercer

      5.0
      Jan 11, 2026
      Anonymous intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      The leadership, communication, early career growth, and environment is very positive.

      Cons

      None, it was a great company to be at.

      3.0
      Jun 20, 2026
      Associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Trustworthy immediate colleagues -Good work/life balance and flexibility

      Cons

      -Little career pathing within company. Organization is extremely siloed, and cheap as they simply aren't interested in paying for small things to advance one's career like local industry conferences and events such as team holiday dinners that would have minimal impact on the company's bottom line. -Pay not aligned with skills or talent marketplace -One would think a benefits/career consultant would have decent pay and benefits. This is not the case

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