Internal roles are poorly designed - Billing Specialist Mercer Employee Review

3.0
Mar 24, 2010
Recommend
CEO approval
Business Outlook

Pros

Mercer has great brand recognition for their industry and are a very professional company. The client-facing professionals are top-notch and know their business. The benefits are good and there are some opportunities to relocate if need be. Your teammates and department will greatly determine the tone of your employment at Mercer.

Cons

While Mercer does a good job of promoting and tracking their consultants from analyst to associate to principal etc, the roles of the internal functions are surprisingly underconsidered. Internal HR is a mess, with almost no local points of contact and abyssmal follow-up. Career tracking is essentially non-existent for internal roles - nearly all internal functions are external hires. And while theoretically Mercer hires laterally, in the words of two supervisors, "I've never seen it happen." The irony of being an HR consulting firm with critical HR issues has recently been addressed by including some of the consultants in discussions regarding internal HR; the shocked disbelief of consultants returning from these management meetings speaks for itself.

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5.0
May 31, 2026
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Pros

People are friendly and helpful

Cons

Not a lot of career growth opportunities

1.0
May 4, 2026
Recommend
CEO approval
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Pros

paid well, honored sick leave and FMLA, reasonable benefits,

Cons

They don't actually pay bonuses, or at least not to new hires who fall through the cracks of team and project assignments - and they'll claim it's that person's fault with no way to change what's happening around them. Management supports discriminatory and bullying behavior regarding who gets billable work, who attends meetings and on-sites, etc. Mostly, men go and only younger or non-technical women. They had men present women's work as their own. If you protest too much, you're on the radar for life and anything you say can be misconstrued. You'll be told to not criticize or disparage coworkers, even though they all criticize you constantly.

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