Pros
It's good work experience for your resume, if you moved out of the call center or never worked in the call center. I also made some of my best friends working here.
Cons
- Your pay is a joke unless you are hired from outside of the company. I was underpaid $10k from moving up in the company, compared to an analyst that came from outside of the company. There are thousands of other companies willing to pay you he average salary for being an analyst. - Management is a DISASTER. None of them seem to know how to manage people or have the people skills needed to be in their position. - Training is not what it used to be when I started. They cut the training for the call center from 4 weeks to 2 weeks. Mercer is not known for having a good call center anymore due to lack of training. - Hours are ridiculous, so be prepared to work more than 40 hours a week. I worked a 2 analyst job for 2 years while working around 50 hours a week. The director refused to hire another analyst. - You will also get severe health issues if you don't look out for yourself. I know at least 20 people that had surgeries or leaves due to the work environment. This place does not care about their employees well being but they will try to make you think they do at first.