Pros
1) ZERO-There are no pros
Cons
1) Call Center - 8 hours of work is on the Phone i.e. literally all the time you will be on the phone+ along with Juggling Supporting Email Cases+ Creating Bug reports+Reproducing issues+ Meeting SLA's-Your time is tracked by Managers from all teams in minutes via Call system, New Voice Media. 2) You work in shifts, let's say you are working 8-5 shift, YOU have to be signed in at 8 sharp and be ready to take calls, they track your time like hawks, you get 15 mins 2 breaks in a day! you are timed the whole day, you can't even breathe through your day! In any given day you take 15-20 calls approx. + 7-10 emails cases. You are working at 200% brain power+high intensity. They call it SUPPORT BURN and it is real! 3) You are not allowed to take more than two breaks in a day, mind you that should include your bathroom breaks. 4) You are not allowed to be a part of any in-office events including Meraki Town-halls, Development training, +Gym BootCamps+Yoga classes+None. As a support engineer, you are treated like cattle. 5) They pay you very low compensation and no concept of salary hike after the performance review as of today. That is still work in progress in that front from 2012. 6) You will be reporting to unqualified support managers & senior managers, most of them don't even have college degrees and no leadership experience. 7) Most of the OPT's, H1B's please don't get trapped because you have no way out- you are stuck for immigration stuff and will gain no new skills to help you switch jobs you will only have BURN SUPPORT BURN! 8) This job will stress you out, leave you exhausted at the end of the day, on the everyday basis-Its simply not worth it! 9) I have personally have asked my colleagues "what do you do after work hours?"- The get a universal response of- We are Exhausted, stressed and we just want to crash and nothing else! 10) Please find a better place and don't regret later. 11) No flexible work from home policy- Need prior approvals and preset criteria have to be met. No work from home on sick days! and others.