In office changes - Anonymous employee Mastercard Employee Review

2.0
Nov 27, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Mastercard has high quality people and a good strategic technology vision. Full disclosure, giving low rating based on recent change is work from office policy. Otherwise would have been a very high rating.

Cons

Mastercard recently changed their work remote policy to being in the office 3 days a week. This is unfortunate as a lot of the resources that work here do not live close to the office due to the exorbitant cost of living near the New York City metropolitan area. Some of the best resources I work with have a commute of 1.5 to 2 hours. They’ve chosen to live in areas that are better suited for raising a family and more affordable to do so. Mastercard has some very high quality resources but they don’t pay near the top of the salary range for technology companies. While I think Mastercard is a great place to work for a lot of reasons it’s simply just not feasible that the vast majority can live within a reasonable commuting time of 30 minutes. I think it will only be a matter of time until some of these high quality resources find employment opportunities that offer a more flexible work arrangement. Speaking first hand the current policy seems to be working very well and I can attest that productivity is higher here than any other company I have worked at. I fear changing their policy will ultimately affect morale in a very negative way eventually leading to employee turnover. I don’t think 1.5 to 2 hour commute, 3 days a week is sustainable long term. I believe this decision will be an inflection point which will affect the company negatively. I anticipate the additional commuting time will affect the quality of the work being done as people will now have to concern themselves on how to absorb losing 3-4 hours of time a day or more (9-12 hours week). This decision is unfortunate and I think management should consider delaying this or possible reconsider something more flexible like 3 days once a month, two entire weeks a quarter, average of x amount of days per month. This decision feels like a rigid step backwards

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5.0
May 24, 2026
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Pros

Great culture. Stable. Analytical and rewarding if you find the right product.

Cons

Slower career growth. Not as influential

4.0
May 27, 2026
Recommend
CEO approval
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Pros

Mastercard does a great job fostering an inclusive and supportive environment. There are genuinely good people throughout the organization, and leadership often invests in employee engagement through events, recognition, and culture-building initiatives. I enjoyed many of the relationships I built while working there, and there are teams that truly care about collaboration and supporting one another.

Cons

Compensation at the director level did not feel competitive compared to the level of responsibility expected. Career advancement can also be extremely challenging due to how top-heavy the organization is with senior leadership roles. There are a large number of Senior Vice Presidents, sometimes without clear scope or experience aligned to the title, which creates limited room for high-performing employees to grow. At times, it felt like senior leaders were being hired primarily to manage or communicate with other senior leaders, rather than drive meaningful operational impact. In product and go-to-market roles especially, priorities are often heavily driven by funding decisions. It can be frustrating when projects suddenly shift in importance or remain underfunded for long periods of time while awaiting senior leadership review. This sometimes leaves highly talented employees in limbo, unable to move initiatives forward despite strong momentum or market opportunity. The organization can also be very comfortable with the status quo, which creates a slower pace that many employees seem accustomed to. For people who are highly motivated and eager to drive change, it can feel difficult to navigate the number of roadblocks and layers of approval required to move initiatives forward.

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